FAQ - Lost Paradise

Have Questions?

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GENERAL INFORMATION

  • Where is Lost Paradise held?
    Just one hour’s drive north from Sydney, on the beautiful Central Coast of NSW (Darkinjung Country), the event is set across the stunning backdrop of Glenworth Valley and its 300 acre estate including a stream, surrounding woodlands and encased by vast lookout points. The land is home to horses, wildlife, flora and fauna all year round.

  • Do I have to be over 18 to go to Lost Paradise?
    Yes, Lost Paradise is strictly 18+. We are no longer accepting minors regardless of adult supervision.  

  • When do tickets go on sale?
    Lost Paradise 2023 tickets are now sold out. You can join the official waitlist via Lyte here.        
  • When does Lost Paradise take place?
    This year's edition of Lost Paradise takes place December 28, 2023 – January 1, 2024.   Attendees can purchase either a 4-day ticket (to arrive from December 28) or 3-day ticket (to arrive from December 29). Please ensure you have purchased the correct ticket for the date plan to you arrive.
  • What time do we have to leave on the 1st Jan?
    Lost Paradise closes at 2pm on Jan 1, 2024 for all attendees. Please ensure you vacate the site with all of your belongings by this time.
  • What is the official ticket platform for Lost Paradise?
    All tickets for Lost Paradise must be bought through Lyte, our official ticketing partner for 2023/24. This includes all second hand tickets, which can be resold via the Lyte Exchange. Any ticket bought through any other platform will not be valid. For more info, please read our Ticketing FAQ.
  • How does camping work at Lost Paradise?
    All tickets to Lost Paradise include camping in the car-free GA campsite for free, with plenty of space for everyone. If you want to drive to the festival, you will have to purchase a Parking Pass and then park your car in the carpark, which is no more than a 5-10 minute walk from the campsite and amenities. Please note that camping with/in your vehicle at Lost Paradise is only permitted in the Sleep-In-Vehicle section, for holders of a Sleep-In-Vehicle Pass.
  • Will the festival be running on Dec 28?
    Yes, there will be an opening party on the 28th Dec which will be held at the Lost Disco stage.

  • How do we pay for things onsite?
    We're going cashless again for 2023. Our bars and vendors will only take card payments throughout the duration of the festival, please ensure you have loaded your card up before you enter the valley as you may have poor data once at the event. Cash will not be accepted by any vendors at the event.  
  • Who puts on Lost Paradise?
    Lost Paradise is run by Eora / Sydney based festival, touring and events agency, Finely Tuned. You might also recognise our name from our weekly Sunday party, Lost Sundays.

    Since 2006, Finely Tuned has been touring cutting-edge international artists and supporting local creatives in Sydney and across the country. We specialise in conceptualising and organising events both in-house and for brands, as well as crafting activations for large-scale hero events such as VIVID and Sydney Opera House's ‘Summer at the House’ series. 

    From humble beginnings touring techno DJs and crafting club nights to running the legendary AGWA boat parties, Finely Tuned has evolved its operations into a 360-degree, full-service events solution running out of our Bondi headquarters. We create immersive experiences with high-quality creative, food and performers, including Lost Paradise, Lost Sundays and Above.

    We wish to acknowledge the traditional land owners of Glenworth Valley. Sincere appreciation for the Finely Tuned team Simon, Seb, Catriona, Blair, Andrew, Lucy, Portia and Chyarna and the many contractors, volunteers, teachers, artists and performers who contribute time, effort and a whole lotta love to make Lost Paradise happen. A special thank you to the family and management of Glenworth Valley Adventure and Horse Riding Centre.
  • Can I volunteer to be a part of the Lost Paradise team on site?
    Of course! Apply to be a volunteer here: https://lostparadise.com.au/get-involved/  
  • Are pass outs available?
    No. No readmission permitted to festival site or campgrounds upon exiting the entire site entry/exit gates.

  • Is there a Mobile App with a set time planner and lots of handy information including maps?
    Yes there is! Free and full of vital info, the LP23 app allows you to explore the festival site via a snazzy 3D map, connect with other festival goers and curate your own personalised music schedule. It also sends set time alerts and important festival information direct to your phone during the festival. Download it now here.
  • Are single use plastic water bottles banned at Lost Paradise?
    We have banned them back of house, with the exception of some stationary security positions – this means artists, crew, staff will be using re-useable water containers. We hope we can lead by example and encourage others to minimise single use plastic water bottles and eventually ban single use plastics in their entirety.

  • Is there plentiful free water on site?
    Yes, please bring your re-useable water container.
    1. Free water stations will be placed throughout the entire site capable of servicing the entire festival.
    2. Bottled water will be available to purchase throughout the entire site but we do encourage using the free water – let’s work together to minimise single use plastic water bottles!
    3. Free drinking water will be available at all bars
    As part of our sustainability program we encourage people to bring their refillable water bottles to reduce waste.

  • What time can we arrive at Lost Paradise?
    • December 28 gates open 8am until 8pm
    • December 29 gates open 8am until 8pm
    • December 30 gates open 9am until 8pm
    • December 31 gates open 10am until 4pm
    There is strictly NO entry outside of these times. This includes all guest lists. *January 1 gate exit hours are between 7am-2pm. The entire venue closes at 2pm, January 2, 2024 for all attendees. Please ensure you vacate the site with all of your belongings by this time.
  • What items are not allowed into the festival area?
    Glass, cans, alcohol, illegal drugs, skateboards, boogie boards, milk/bread crates, chairs (folding, portable, camping–these are allowed in the camping area only), anything studded (i.e. belts, wristbands etc.), weapons of any kind, fireworks, fire twirling devices, warning flares, video and tape recording devices (smartphones are allowed), professional still cameras (small still cameras ARE allowed), laser lights, umbrellas (use a poncho or a raincoat instead), water pistols, any other items considered illegal or dangerous, animals (other than service animals).

  • Can I bring my camera or sound and video recording equipment?
    Smart phones, small point-and-shoot cameras are permitted but professional cameras and video and recording equipment are not.

    Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. It’s up to security staff on the day, and debate will not be entered into. Unauthorized or prohibited photography may result in images being deleted by security staff.

    Media and professional photographers must arrange accreditation here: https://forms.gle/i6Noo68DeCBKPi366

  • Do I have to pay or pre-book the Shambhala Fields Yoga Classes, Talks and Workshops?
    Most classes/sessions are free with no booking required. We recommend you arrive ten minutes prior to session start time so you can relax into the space. The more involved workshops, massages, palm-reading etc. held in Shambhala and Healing Haven will need to be booked and paid for. This will be clearly communicated at the venue, so please visit us when you arrive to find out more.

  • Do I need to bring my own yoga mat?
    If you have a yoga mat, and would like to bring it with you to participate in sessions please do, although not essential!

  • Does Lost Paradise have a Fancy Dress Theme?
    Yes, each year we have a NYE (December 31) dress up theme. This year's theme is 'Lost In Time' -check out our announcement on our Instagram for inspiration. The other days aren’t themed, but most people like to create their own and dress up anyway!
  • Where is Lost Property?
    If you find or lose something – please go to the Info/Lost & Found kiosk within the main festival area.

  • Will the program times or artists be likely to change?
    Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.

  • Can I access my car during the festival?
    All vehicles entering the site require a Parking Pass. Vehicles will then be directed to park in a car park that will be accessible to patrons for the duration of the event. Please note: Sleeping in vehicles is not permitted in the car park or any area of the festival other than the Sleep-In-Vehicle section of the festival site (a Sleep-In-Vehicle Pass is required).
  • Do you have a General Store? What can I buy?

Ticketing Information

  • What does my General Admission ticket get me?
    Your 4 day or 3 day GA ticket gives you access to the general camping area, a camping spot to pitch your tent and entry to the main festival area.

  • What is the difference between a 4-day and a 3-day GA ticket?
    Your 4-day GA grants you access on December 28 and your 3-day GA grants you access on December 29.

    Top tip – Purchasing the 4-day GA Ticket is a pretty handy way to ensure you get first dibs on the prettiest camping spots, set yourself up with plenty of time to relax and unwind and take a wander around to familiarise yourself with the delights of the festival. All food vendors will be fully operational and we will be throwing the opening party to end all opening parties. A night filled with tunes and totems at the Lost Disco stage, exclusive to 4-day ticket holders. Don’t miss out!

  • Is there a ticket re-selling site?
    Lyte, our official ticketing partner, is your one-stop shop for all Lost Paradise tickets, including options to resell your ticket on to other guests. If demand for tickets is high, Lyte may also offer to buy your ticket back from you to save you the stress of finding a buyer - find more information in our Ticketing FAQ.
  • Are there day tickets available?
    We don’t sell individual day tickets as we feel you simply can’t experience all we have to offer in just one day.

  • How old do I need to be to attend Lost Paradise?

    Lost Paradise is an 18+ event.



  • What form/s of photo ID will I need to get into the festival?
    Not only will you need the below Identification to get through the festival gates, the Lost Paradise entertainment precinct is a licensed area and as such you will be required to show ID to purchase alcohol. Lost Paradise will only accept the following forms of Identification:
    • Current valid Australian driver’s license (with photo)
    • Current Passport
    • Government Issued Proof of Age Card
    • Victorian Keypass
    • International Driver’s License (must contain a photograph)


  • What is your COVID-19 policy?
    Our vaccination policy follows the NSW state or Federal government regulations at the time of the event – please review and follow the Government guidelines. We will update this information to be current closer to the event date.

  • I have an issue with my order, ticket(s) or payment plan?
    Please get in touch with Lyte's Fan Experience team at support.lyte.com for all order enquiries. You might also be able to find your answer in our Ticketing FAQ.
     
  • How do I change the name on my ticket?
    Names on tickets can be updated via your Lyte account. And because we know that plans can change, we will also ask you to confirm the names of all attendees in your order closer to the event date. You are welcome to change or update the names on tickets at this time.  
  • I need ticketing help! Who do I contact?
    Please reach out to Lyte's Fan Experience team at support.lyte.com

Accommodation & Camping Information

  • Can I arrive at Lost Paradise and have a tent set up for me?
    Yes, each year you can book a Glamping package and gain access to the wonderful world of the Glamp Paradiso with all the bells and whistles OR book a Tent Village, a no-frills alternative to bringing your own tent.  Both Glamping and Tent Village packages are now sold out for 2023.
  • Do I need a Lost Paradise general admission festival ticket to book the Glamping or Tent Village packages?
    Yes. To book Glamping options you must have already purchased a General Admission festival ticket. Then you can book – at an additional fee – the services provided by our Glamping or Tent Village vendors here on our website, who will erect your tent or bell tent, so it is ready and waiting upon your arrival at Lost Paradise. Awesome!

    The number of people able to stay in your accommodation is dependent on which structure you book.

    All those staying in your pre-booked accommodation must also have a Lost Paradise General Admission festival ticket to gain entry.

    You will be given a Glamping wristband in addition to your festival wristband. You must keep these on at all times to gain access.

    Depending on where you are camped it is a 5 – 10 minute walk to the main festival area.
  • What items are not allowed in the campground area?
    Prohibited items:
    • Campfires, fireworks, fire twirling paraphernalia (sticks, balls etc), warning flares
    • Alcohol
    • Illegal drugs
    • Skateboards, bikes, boogie boards, couches, inflatables, anything studded (i.e. belts, wristbands etc.)
    • Weapons of any kind
    • Professional still cameras (small still cameras ARE allowed)
    • Laser lights
    • Umbrellas (bring a poncho or a raincoat instead)
    • Water pistols
    • Any other items considered illegal or dangerous
    • Animals
    • Cooking equipment, BBQ’s, flares, sparklers – nothing flammable
    • Glass – this includes wine glasses, jars, or any other containers or items made of glass
    • Glitter. Stick-on single use plastic body adornments are both BANNED because they block up the water system, end up in waterways to be consumed by fish
    • Couches, Sofas and Large Inflatables are BANNED, as is anything else you are likely to leave behind. Please take home everything you bring with you. 
    Glenworth Valley is not a dumping ground for marquees, tents, eskies, inflatables, chairs and other discarded items. It’s a home to animals and a family, an adventure centre and a working farm. Please show consideration as you would for your own home and that of your neighbours. There will be a security check at the gate and prohibited items will be confiscated. Seriously, don't even try your ninja moves. We are extremely thorough in our search and rescue of alcohol and other such prohibited items. We are trying to create a safe environment for all. Lost Paradise does not take any responsibility for confiscated items.

  • Do I have to buy a Parking Pass as well as an event ticket?
    Yes. To further our green incentivising we charge for car parking. Audience travel is the largest emitter of CO2 for any festival, so for us to reduce the party’s overall environmental impact, we’d love you all to;
    1. Carpool
    2. Use public transport / taxi combo
    3. Arrive via the Official Lost Paradise Coach with our friends at Busfleet
    If you are coming in a car, you will need to purchase a Parking Pass (only one pass needed per vehicle). If you are intending to sleep in your vehicle (e.g: campervan or RV), you will need to purchase a Sleep-In-Vehicle Pass (only one pass needed per vehicle). The above options are all an initiative to help alleviate traffic congestion. The plan is to reduce the number of cars on the road by encouraging carpooling – the more people you have in your car the cheaper this pass will be per person. It’s also better for the environment .. WIN WIN! For more information on getting to Paradise this New Years - visit this page.
  • Can I stay off-site in an AirBnb or similar?
    No. No readmission is permitted to the festival site upon exiting - everyone must stay on-site in the campgrounds or an on-site accommodation upgrade such as Glamping or Tent Village.
  • Can I sleep in my car/vehicle?
    You can only sleep in or above your vehicle at Lost Paradise in the Sleep-In-Vehicle section of the grounds. Entry to this section requires the pre-purchase of a Sleep-In-Vehicle Pass, available via the accommodation section of this website. Sleeping in or around your vehicle in the GA car park is strictly prohibited. This is due to the unique natural setting of LP; located in a valley and where space is at a premium. In order to fit everyone comfortably we require the majority of attendees to carpool to the site and then camp separately from their vehicles.
  • Can I bring a towed trailer or caravan?
    Towed vehicles designed to be slept in (e.g caravans or sleeping trailers) are allowed with the pre-purchase of a 'Sleep-In-Vehicle' pass. Singular, non-towed vehicles designed to be slept in (such as campervans or RVs) are also fine to bring with the pre-purchase a Sleep-In-Vehicle Pass in order to do so.

    None of these vehicles will not be allowed to park or sleep in the campground carpark, nor the GA camping area - there is a separate, dedicated area and facilities for all RV / campervan / vehicle-based camping.

    For those staying in the GA campgrounds who wish to bring a towed trailer for their camping equipment: we generally prefer you avoid bringing these to the site, but small trailers are okay at the discretion of security.  
  • Can I bring my tent into the Sleep-In-Vehicle area?
    There are NO tents allowed on the ground in the Sleep-In-Vehicle area. The Sleep-In-Vehicle area is only for vehicles designed to be slept in such as campervans, RVs or rooftop tents.  Due to our unsealed roads, no towed devices such as caravans or camper trailers are permitted on-site. Similarly, no sedans or motorbikes are allowed in the Sleep-In-Vehicle area.
  • Are illegal drugs permitted?

    No. Lost Paradise is a drug-free event.



  • Are there powered sites?
    Yes, however only in Premium Glamping options.
  • Can I bring alcohol into the camping area?

    BYO alcohol is strictly prohibited.



  • Can I bring fireworks into the campground?
    Fireworks are totally prohibited in the camping or festival area. If you ignite fireworks you will be removed from the site and may be the subject of police action.

  • Can I bring my own generator?

    No.



  • Can I bring speakers?
    Small portable speakers for your campsite are fine. Please don’t bring ghetto blasters or similar, as your neighbours may not agree with your taste of music. Leave it home and travel light, the size of your speakers will be up to the discretion of gate security.

  • Can I drive in and out of the carpark or Sleep-In-Vehicle parking areas?
    Once you have entered the site and parked your vehicle, you cannot move it again unless you are departing the festival site. All car parks have been designed to allow you to leave the festival whenever you need to do so.
  • Can I park next to my tent?
    No. In the interests of a better camping experience and to help manage space better, we’ve adopted the method used by legendary music festivals around the globe, such as Glastonbury and Roskilde, where there are no cars within the campgrounds.

  • Can my friends staying elsewhere visit me in the campground?
    All 3 & 4 day ticket holders can enter any campground, with an exception of the Glamping area which is reserved for those who have purchased a Glamping upgrade. Those with Glamping wristbands can enter any campground.

  • Can we have a fire at our campsite?
    Patrons are not permitted to have campfires of any type. This includes gas stoves, which are not permitted. Lost Paradise takes place amongst the Australian bush in the height of summer and the NSW government enforces a total fire ban during this time. If you light a campfire or fire of any description, you will be removed from the site and may be the subject of police action.  
  • Can we reserve a spot for friends to camp next to us?

    To camp together you must arrive together.



  • How much space do we get for our campsite?
    We have allocated enough space on site for each person to comfortably set up their tent and outdoor space. Being a festival campsite, you will be close to your neighbours - space is at a premium, so be considerate and creative!

  • Is it safe to leave valuables?
    Despite the best efforts of our staff and security personnel, there is still a risk of theft. Please leave valuables at home, locked in a car or on you at all times. There is no guarantee that your valuables will be secure and you do so at your own risk. We are currently exploring rentable lockers and will update this information once we confirm their presence on site. 

  • Our friends are arriving in another car. Can we camp together?
    You must arrive at the same time as your friends if you wish to have neighbouring campsites; which means driving in through the gates together.

  • Should I bring bin-bags with me?
    Yes, please bring enough bags to place your campsite accumulated rubbish into – a. Recyclable, b. Waste (food scraps – stuff that is compostable!) and c. Landfill are the 3 types of rubbish you might generate. Please do your utmost to place the correct items into the correct bins which will be located throughout the campgrounds and main festival site with handy signage to indicate what goes where. The more separated the items are, the greater chance we have of keeping as much as possible out of landfill.

  • We only want to come or camp one night – is it still the same price?
    Yes. We only sell 3- or 4-day GA tickets with camping included.
  • What is the security like in the camping area?
    Apart from on-site Camping Marshals, there will also be security personnel. The marshals’ campsite for each area is marked with large banners. All queries and concerns should be directed to your marshals.

  • When can I arrive at Lost Paradise to set up my campsite?
    If you have a 4-day ticket, from 8:00am on December 28.
    If you have a 3-day ticket, from 8.00am on December 29.

  • Will there be toilets and showers in the campgrounds?
    Yes. Shower and toilets will be brought in to service the campground. Please be considerate to the environment when using these, as there is no permanent water supply to the site, which means all water has to be purchased and transported in and out of the site.

  • How far is it from the car park to the campground?
    Usually not more than a 5-10 minute walk. Check out our official Lost Paradise App to see the festival map and get an idea for the distance between each campground and its corresponding carpark.
  • Can I bring my own food?
    Yes, you can bring your own food with you and there will be a variety of food options throughout the festival, available to purchase during certain times. Please note food stalls will not be open 24 hours. Opening times will be announced closer to the event date.

  • How does camping work at Lost Paradise?
    All tickets to Lost Paradise include camping in the car-free GA campsite for free, with plenty of space for everyone. If you want to drive to the festival, you will have to purchase a Parking Pass and then park your car in the carpark, which is no more than a 5-10 minute walk from the campsite and amenities. Please note that camping with/in your vehicle at Lost Paradise is only permitted in the Sleep-In-Vehicle section, for holders of a Sleep-In-Vehicle Pass.
  • I need help with my Parking/Sleep-In-Vehicle/Glamping/Tent Village order?
    Please contact Lyte's Fan Experience team at support.lyte.com, or log in to your Lyte account.
  • How can I buy a Sleep-In-Vehicle Pass if I want to sleep with my vehicle?
    If you were planning on camping with your vehicle, you have to purchase a Sleep-In-Vehicle Pass, available via our accommodation page. Each ticket to Lost Paradise includes camping in our (vehicle-free) GA campsite at no extra cost - no booking required. If you want to bring your vehicle to the festival, you'll have to purchase a Parking Pass in order to park it in our parking area, then walk a short distance to our GA campsite.

Harm Reduction

  • What is DanceWize?
    DanceWize NSW is NUAA’s latest harm reduction outreach program. DanceWize NSW utilises peer education to reduce drug-and-alcohol-related harm at NSW dance parties and festivals. Our staff and volunteers attend events in order to: host a chill-out space; discuss safer drug use with peers and disseminate health resources.

  • Is there an ambulance on site?
    Yes, there will be an ambulance and trained emergency personnel available 24hrs. Please make yourself aware of these locations with our official event map.

  • Is there a meeting point on site if I need help?
    Yes, in the main festival ground head to the information desk or the medical tent. In the campground, head to one of the campsite hubs which will be clearly marked with flags or see a member of security.

  • What do I do if I feel uncomfortable, unsafe, or unwell?
    If you feel unwell or unsafe at any time during the festival, please head to the nearest medical tent, either in the main festival site or in each campsite. Or locate the nearest security or event staff who will assist you. Your safety is our number one priority.

  • Where can I find free water?
    There is free water in the campgrounds close to the showers and toilets. There is also five stations within the festival site and free water is available at all bars.

  • Will there be a police presence on site?
    Yes, police will be conducting searches at entry to the festival, and will be present for the duration of the festival.

  • Will there be doctors on-site?
    Yes, there will be a trained trauma doctor on-site 24/7, as well as a staffed medical tent for all minor and major emergencies.
  • Will there be medical staff in the campgrounds?
    There will be medical staff in the campgrounds who will be positioned in the North and South campground hubs.
  • Does Lost Paradise use strobe or fast-flashing lights?
    Strobes and strobing effects may be used at the request of an artist or the festival up to a maximum rate of 15hz. There will be signage displayed prominently around the venue.
  • What is your policy on medicinal cannabis?
    We operate in line with NSW laws and guidelines in regard to drugs on site. There will be a police presence at the festival and all vehicles will be searched upon arrival. The admission of prescribed drugs is always up to police discretion, so we'd advise bringing all appropriate documentation when you arrive.

Payment Plans

  • Do you have Payment Plans?
    Yes! On all orders, you’ll have the opportunity to choose a payment plan as the payment method for your order. Payment plans are provided by Klarna, and split the total cost of your order into 4 x fortnightly instalments.

    If you already have an existing Lost Paradise order made before August 1st and wish to switch to pay via the payment plan, all you’ll need to do is:
    1. Log into your Lyte order after August 1st
    2. Under the payment section, click “Edit” and select “Pay with Klarna”
    3. Follow the Klarna guidelines to confirm your payment plan

    Please note: you will not be able to switch to the payment plan after your order has been processed and payment has been taken.

    For more info on how it works, visit the Klarna Help Centre.

    For more information about Lost Paradise tickets, please refer to our Ticketing FAQ page.
  • How does it work?

    Payment Plans are provided by Klarna.

    To purchase tickets with a payment plan simply select your ticket (and any add-ons) and add them to your cart. During the checkout, you will be given the option to choose to pay via Payment Plan via Klarna as your payment method. This will surface more information about the payment plan and split the cost of your instalments as specified.

    Payment Plans cannot be added once your order is confirmed and payment has been taken.

    Please note that Klarna may make a hold on your first instalment in order to validate your bank account when making your ticket reservation. If you decide to cancel your reservation before your order is confirmed, this amount will be released back to you. Please see the Klarna terms for more information.

    For more info on how it works, visit the Klarna Help Centre.

    For more detailed information on our payment plans and the Lyte ticketing platform, please refer to our Ticketing FAQ.
  • How do I correctly purchase tickets with Klarna?
    Once you’ve selected the tickets, you then simply select Klarna at checkout. From there, you are able to split your payment into 4 x fortnightly payments.
  • What happens once I select Klarna as my payment option?
    Once you’ve selected Klarna, you will be sent into their standard flow for creating or logging into your account. As soon as you’ve completed that process, you will return to Lyte to complete checkout.
  • I got rejected by Klarna from using the service. Why?
    Klarna is ultimately responsible for accepting the payment plan for your order, acting essentially as a credit decision. In the rare cases of a decline by Klarna, you will be redirected to Lyte with an error message. Please contact Klarna support directly should this be the case at https://www.klarna.com/us/customer-service/.
  • I have more questions about Klarna. Who can I contact?